1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional campaigns, sales events, or peak seasons, processing times may be slightly extended.

2. Shipping Coverage

We currently deliver to all major cities and regions across the Kingdom of Saudi Arabia, including Riyadh, Jeddah, Dammam, Makkah, Madinah, Khobar, Abha, Tabuk, and surrounding areas.

3. Estimated Delivery Times

Delivery times may vary depending on the courier service, weather conditions, public holidays, or unforeseen logistical circumstances. Typical Saudi ecommerce deliveries are often completed within 2–3 business days nationwide.

4. Shipping Fees

• Shipping charges are displayed during checkout before payment.
• Free shipping promotions may be offered on selected orders or order values.
• Additional fees may apply for remote delivery locations.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information. Customers can track their shipment directly through the courier's tracking system.

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• High order volumes
• Weather conditions
• Public holidays
• Customs or transportation disruptions
• Courier-related issues

If a significant delivery delay occurs, customers will be notified as soon as possible. Saudi e-commerce regulations require sellers to inform customers about expected delays and consumers may have cancellation rights in certain circumstances.

7. Delivery Inspection

Customers are encouraged to inspect their package upon delivery. If the package appears damaged or the contents do not match the order, please report the issue immediately before accepting the shipment whenever possible. Saudi consumer protection guidance supports customers' rights to verify deliveries and report defects or discrepancies.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

9. Lost or Damaged Shipments

If your order is lost or arrives damaged:

• Contact our customer support team within 48 hours of delivery.
• Provide your order number and supporting photos (if applicable).
• We will work with the shipping carrier to investigate and resolve the issue.

10. Contact Us

For any shipping-related inquiries, please contact our customer support team:

Email: support@yourstore.com